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Job offer

1st Line Support Engineer

In short:

Number of hours per week: 38 Hour
Contract Type: Fix / Freelance
Reference: 42654878
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1st Line Support Engineer

We search

A 1st Line Support Engineer capable of:

  • Providing primary support to the different users and this both by phone and on site
  • Providing remote support to users by taking over their screen.
  • Correct the reported issues immediately if possible and within the predetermined SLA's
  • Think about possible improvements in customer support and system management
  • Make the correct identification of the incident
  • Accurate troubleshooting
  • Enter Incidents in the Service Management Tool
  • Inform users about the status of their incident
  • When necessary, escalating the incident to second-line colleagues.
  • Exit life cycle of incidents in the Service Management Tool.
  • Installation and configuration of software and hardware.

We offer you

As a SplendIT consultant, you will join one of the most leading and innovative companies in Belgium. Due to the diversity of features at SplendIT, we also guarantee a challenging technical work environment. In addition to a competitive salary package, we offer each consultant a range of courses with a customized evolutionary program, but also a low threshold policy that ensures the necessary transparency and optimal communication.


You have a strong IT knowledge in the following areas:

  • MS Windows 7, 8.1, 10
  • MS Windows Server 2008-2016
  • MS Windows Office 2003/2010 and / or 365
  • Understanding LAN networks and IP configuration
  • Preferred knowledge of ITIL
  • MS Exchange / Outlook
  • Active Directory
  • Mobile devices (iOS, Android, Windows Phone)

You can think in a problem solving way and are communicative, customer-friendly and stress-resistant

You speak fluent Dutch, French and / or English

You are flexible and look beyond your own region

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Nele Vanholme
Nele Vanholme is available for each question

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